The terms and conditions contained in this document are those under which The Royal Mint (we) supply any of the products advertised from time to time or listed at our website www.royalmint.com and ordered by you (Products). Please read the terms and conditions carefully as they will form the basis of our contract with you. You should retain a copy of these terms and conditions for future reference.
We are committed to providing total quality service and high quality products.
1. Information about us
1.1 We are a department of the British Government and are the official Government Mint of the United Kingdom.
1.2 The following information is required by the Electronic Commerce (EC Directive) Regulations 2002. www.royalmint.com is provided by The Royal Mint of Llantrisant, Pontyclun, Mid Glamorgan, United Kingdom CF72 8YT. Our email address is customer.services@royalmint.gov.uk. Our VAT registration number is GB888824063.
2. Supply
We reserve the right to refuse to supply any individual or company.
3. Your Status
By placing an order you warrant that:
(a) You are legally capable of entering into binding contracts; and
(b) You are at least 18 years old.
4. How the contract is formed between you and us
4.1 After placing an order, you will receive an email from us acknowledging that we have received your order. This does not mean that your order has been accepted.
4.2 Your order constitutes an offer to us to buy a Product.We will confirm acceptance of your order by sending you further correspondence that confirms that the Product has been dispatched (the Dispatch Confirmation).The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
5. Availability and delivery
5.1 All Products are subject to availability and may be withdrawn at any time.
5.2 We will endeavour to deliver within 21 days of the date of your order or the advertised delivery date, unless there are exceptional circumstances. If we are unable to deliver your order within 21 days you will be offered substitute Product(s) and/or a revised delivery date. At your option, you may accept the substitute Product(s) or the revised delivery date. Alternatively, you may cancel your order resulting in a full refund.
5.3 We reserve the right to change any packaging material used.
6. Risk and title
The Products will be at your risk from the time of delivery. Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products.
7. Price and payment
7.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our invoice. Delivery costs shall be as quoted on our site from time to time, except in cases of obvious error.
7.2 Prices are liable to change at any time, but changes will not affect orders for which we have already sent you a Dispatch Confirmation.
7.3 You can pay for Products ordered via the website in full by credit or debit card (we will not charge your credit or debit card until we despatch your order)
8. Consumer rights
8.1 If you are a consumer, you may cancel the Contract at any time within seven (7) working days, beginning on the day after you received the Product(s). In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10).
8.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately by registered post, in the same condition in which you received them, and at your own risk. You must take reasonable care of the Products while they are in your possession.
8.3 Notwithstanding clause 8.1 you will not have any right to cancel a Contract for the supply of any Products which have been clearly personalised or, in the case of earrings, if the attached hygiene seal has been broken.
9. 30 day buy back guarantee
9.1 In additional to your statutory rights, unless clause 8.3 applies we guarantee that we will buy back from you at the full original purchase price any Product(s) returned, providing they are returned to us within 30 days of receipt by registered post, complete and in the same condition in which you received them to the following address:-
Quality Department, PCU
PO Box 500
Pontyclun CF72 8BR.
10. Our refunds policy
10.1 When you return a Product to us:
(a) because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 8.1), we will process the refund due to you including all delivery charges within 30 days of the day you have given notice of your cancellation.
(b) because you claim that the Product is defective(including Products which have been personalised or, in the case of earrings, if the attached hygiene seal has been broken), we will examine the returned Product. If we agree that the Product is defective we will notify you of your refund by email or by post within a reasonable period of time. Products returned by you because of a defect will be refunded in full including all delivery charges.
(c) because you have relied on our 30 day buy back guarantee under clause 9 we will process the refund due to you within 30 days of receipt of the Product.
10.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
10.3 Should you have any queries in relation to the return of any Products please contact us by email on customer.services@royalmint.gov.uk or by telephone on 0845 60 88 300.
10.4 Whilst Products are in your possession you are expected to take all reasonable care.
10.5 This provision does not affect your statutory rights.
11. Our liability
11.1 We warrant to you that any Product purchased from us is of satisfactory quality and fit for all the purposes for which products of the kind are commonly supplied. Our liability for losses you suffer as a result of us breaching this Contract is strictly limited to the purchase price of the Product you purchased and we will not be responsible for indirect loss or consequential loss however arising and whether caused by tort (including negligence), breach of contract or otherwise.
11.2 This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) For fraud or fraudulent misrepresentation; or
(c) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
12. Privacy
12.1 We keep the details you provide confidential and will use them to administer your order which may also include checking your details with any credit reference agencyand to other persons for credit vetting, fraud prevention or debt collection purposes. From time to time we may keep you informed of information about other products and services that may be of interest to you.
12.2 Any personally identifiable data about you which we collect will be treated by us in accordance with our .
13. Written communications
Any query you may have please contact our Customer Services Department at:
Order Number: (0845) 60 88 222
Enquiry Number: (0845) 60 88 300
Fax: (01443) 62 33 30
Website: www.royalmint.com
E-mail: customer.services@royalmint.gov.uk
14. Notices
All notices given by you to us must be given to The Royal Mint at customer.services@royalmint.gov.uk or PO Box 500 Pontyclun CF72 8WP. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served 24hours after an e-mail is sent, or threedays after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
15. General
15.1 You may not assign the Contract or any part of it without our prior written consent.
15.2 We will have no liability to you under these terms if we are prevented from, or delayed in, performing its obligations under these terms by strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks or the acts, decrees, legislation, regulations or restrictions of any government.
15.3 Failure or delay by us in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of our rights under the Contract.
15.4 If any provision of these terms is found by any court of administrative body of a competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
15.5 These terms and conditions represent the entire agreement between us in relation to the subject matter of any Contract.
15.6 A person who is not a party to this Contract shall not have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999.
15.7 We have the right to revise and amend these terms and conditions from time to time.
15.8 This Contract will be governed by the laws of England and Wales.Any dispute arising from, or related to, this Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.